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Verification
Why do I need to verify my identity?
How do I verify my account?
How long does verification take?
What if my address doesn’t match my ID?
Why is my information not going through?
I don’t have the required information or documents. What should I do?
What happens if I don’t complete my verification?
Why am I being asked to verify again?
Why is verification required for gaming and sweepstakes transactions?
How is my personal data stored and protected?
Why is my verification under review?
Can I use a digital or paper copy of my ID?
My ID is expired — what should I do?
My proof of address has expired — what should I do?
My proof of address is missing or wasn't accepted — what counts as valid proof of address?
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