We understand this can be a stressful situation. If the bank account or card details provided were incorrect, or the account is closed, the receiving bank may return the funds. Please note that we're unable to guarantee the funds will be returned, as this depends on the receiving bank.
If the transfer fails and the funds are returned, you’ll receive an automated email letting you know the transfer was unsuccessful. This process may take 1–2 weeks.
We know the wait can be frustrating, but unfortunately there's nothing we're able to do until we receive the return — even if your bank has confirmed they've sent them back. We're unable to check the status or speed up the process on our end. Once we receive the funds, you'll be notified via email straight away.
Once the funds are returned, the Partner Platform will credit the corresponding amount back to your platform account. You can then initiate a new payout and update your payout details during the process.
Related article: How do I change my payout information?
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