The status shown on the Partner Platform may not always match the status of your payout with us — this is expected, and the status on Breeze should be treated as the source of truth.
Different platforms display and update payout statuses in their own way, so you may see a mismatch such as:
- The platform shows your payout as "Confirmed," but it's still processing on our end
- The platform shows "Sent" (meaning it's been sent to Breeze to process), but we're actually still waiting on you to complete verification
- The platform hasn't updated yet, but your payout has already been refunded on Breeze
- The platform shows an older status that hasn't caught up with a more recent update on our side
This happens because the platform relies on us to relay status updates, and there can be a delay before their display reflects the latest status.
Not seeing the payout on our end at all? This usually means one of two things:
- You're logged into Breeze with a different email than the one used for this transaction — try logging in with the email you use on the Partner Platform
- The payout hasn't reached us yet — it may still be pending on the platform's side before it's sent to Breeze
If the status on Breeze hasn't updated in a while, or something still looks off after checking there, please contact us for further assistance.
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