This means the transaction was canceled or expired by the Partner Platform before it could be processed on our end.
This can happen for a few reasons:
- Insufficient funds in your platform account at the time of processing — this can happen if the platform doesn't hold funds before processing, and your balance dipped below the transaction amount before it went through (for example, if you were still playing)
- You didn't confirm the transaction within the required timeframe
- A new payout was initiated before this one was processed, automatically canceling the earlier transaction
If the platform held funds for this transaction, they should be released back to your account automatically. If no funds were held, no further action is needed on your end.
We don't have access to your platform account, so if you believe an amount was deducted by mistake, please reach out to the platform directly to verify.
Powered by