If you see an error message saying, 'Unfortunately, we can't support customers in your location due to regulatory restrictions', it means that our system has detected that you might be located in an area with certain regulations that prevent you from making that payment.
Please check if you are currently in a state that is eligible to access or use the Partner Platform. You can usually find this in the platform's Terms & Conditions, or by contacting their support team directly.
Note: these regulations can change over time. Even if you've successfully transacted on this platform from this location before, that doesn't guarantee it will remain eligible going forward — restrictions are updated periodically and may affect access without prior notice.
If you believe it is a mistake, you can click “Verify location” on the Geolocation Request and allow us to access your location.
“Restricted Access” issue:
If your current location is eligible to use the Partner Platform but you’re seeing this screen, this is likely because:
- You’ve chosen not to share your geolocation by clicking “Skip for now”, or
- You’ve previously disabled location permissions globally in your system settings, or rejected the location request accidentally.
How to share your location:
For iOS users
Go to Settings > Privacy & Security > Location Services and perform these steps:
- Ensure that Location Services is enabled
- Depending on the browser you’re using, click on “Safari Websites” or “Chrome” below and choose “While Using the App”
- For Safari, open up the Website Settings for the page and ensure that the Location permission is set to Ask or Allow.
For Android users
Go to Settings > Location and perform these steps:
- Enable Location Access
- For Chrome browser, open up Settings > Site settings > “Location” in the Permissions list > remove
pay.breeze.cashfrom Not Allowed list
- For other browsers, the steps are similar: open the browser’s site or privacy settings, go to Location permissions, and remove
pay.breeze.cashfrom Not Allowed list
For Desktop Chrome users
Click on the configuration icon in the address bar and enable “Location”, or “Reset permission”.
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