If you signed up on the Partner Platform using Apple's "Hide My Email" private relay, here's how to make sure your support request reaches us and gets matched to your account correctly.
Option 1: Reply directly to one of our emails
Using the native Apple Mail app, reply to any previous email from us. Apple Mail automatically sends your reply from the same relay address the original email was sent to, so there's no extra setup needed.
Option 2: Use the Contact button in your account
Log in to https://offramp.breeze.cash/support for our support form. This automatically links your request to your account, so you don't need to worry about which email address you're using.
Not seeing our response?
Private relay emails are more prone to filtering, so if you don't hear back from us, be sure to check your spam or junk folder before reaching out again.
Not sure what your relay email address is?
You can find it by:
- Going to Settings > [your name] > iCloud > Hide My Email on your iPhone/iPad — this lists all your relay addresses and which app or site each is linked to
- Checking your inbox for any email from the Partner Platform and looking at the "To" field, which will show the relay address it was sent to
- Logging in to the Partner Platform directly and checking your account/profile settings, where the email on file is usually shown
Powered by