Questions about Breeze Support – Breeze

If you have questions or need help, here’s what you should know about contacting Breeze Support.

Who should I contact for support?

Depending on your request, here’s who to reach out to:

General users (payments, payouts, or account-related questions):

If you need help with a payment, payout, or your account, please click the “Contact Us” button below or email us at support@breeze.com.

Sales inquiries or learning more about Breeze products:

If you’re interested in using Breeze or want to learn more about our services, please reach out to sales@breeze.com.

Existing Partner Platforms (technical or integration support):

If you’re already integrated with Breeze and need technical assistance or have questions, please contact your account manager.

Legal or compliance requests (e.g. subpoenas):

For legal matters or official requests, please contact compliance@breeze.com.

If you’re not sure who to contact, you can always start with Breeze Support, and we’ll point you in the right direction.

Can I call Breeze Support?

We only provide email support. Before contacting us, we recommend checking out the articles here — many common questions already have answers there. If you can’t find what you’re looking for, submit a ticket.

When will I get a response?

We’re available 24/7, but issues that require escalation are typically responded to on the next business day. Response times can vary depending on the complexity of the issue and the volume of requests.

Tips for faster support

To help us assist you quickly:

Include screenshots and any relevant details

Explain your issue clearly — for example, whether it’s about a payment, account verification, or payout