Important: Confirm you're contacting the right company
Breeze is a Merchant of Record (MoR) that sells digital assets for use on our Partner Platforms. This is why you may see "Breeze" on your payment receipt or bank statement.
There are several unrelated companies called "Breeze". Before reaching out to us, please check the following to confirm you're in the right place:
- Billing descriptor — Our charges appear in the format BREEZE*[PlatformName]*[4 characters] (e.g. BREEZE*ABC*123a). If the charge on your bank or card statement doesn't match this format, it's likely from a different company that shares the Breeze name.
- Sender email — Check the emails you've received, such as your order confirmation, payment receipts, or subscription notices. If none of them were sent from an @breeze.cash or @breeze.com address, they did not come from us — please contact the company or use the support details in those emails instead.
Please note that deleting your Breeze account will permanently disable access. You will no longer be able to log in or complete transactions using Breeze on any Partner Platform with the same email address.
If you’d like to proceed with account deletion, please contact us.
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